AT&T México?1594509624
Bilingual Agent, Credit & Collections en AT&T México
  • Naucalpan de Juárez, Estado de México
  • Tiempo completo
  • No disponible
  • Tecnologías de la Información / Sistemas
  • Creada hace : 897 dia(s)

Descripción

Our Call Center in Toreo is growing and we want you to be part of this growth! Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Customer Advocate at our Bilingual Contact Center, you’ll drive AT&T towards innovation in a workplace of the future! Roles and Responsibilities: As a trusted advisor, you’ll play a vital role in shaping our customer experience. From selling and upselling AT&T products and services to assisting with customer questions and account balances, you’ll seek resolution in a single call. We’ll also count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. We’ll also look to you to: • Meet business needs by negotiating and collecting overdue account payments, using various credit and collection techniques and resources • Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints • Leverage various tools & technologies to provide support and an effortless experience to customers, while staying current on new and changing tools and technology used and sold by AT&T • Provide premier customer service by working with various groups for billing, message and issue resolutions • Develop your knowledge of AT&T products, services and practices while mentoring and training others • Advance your skillset by working in one or more of the multiple queues over various customer contact channels

Requerimientos Mínimos

Education and Qualifications: • High School completion preferred, but not required • Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections work What’s in it for you? Start with the paycheck. Our Customer Advocates earn base salary of MXN $15,000/month in addition to an annual bonus. Plus, you’ll be eligible for some awesome perks like: • Three personal days in addition to vacation time • A monthly grocery voucher • A monthly restaurant voucher • Life insurance and benefits exceeding Mexican labor laws • 50% discount in 2 AT&T wireless lines

Comentarios

Key Competencies and Skills: • English proficiency; ability to read, write and speak English • PC literacy - Proficiency with PC operation, data entry and MS office products • Experience in a credit and collections role, preferably in a call center environment • Customer-orientated with a passion for people and resolving customer service issues • Strong people skills, with a talent for communicating in an empathetic and engaging way • Strong interest in technology as well as the ability to adapt to changing business needs, industry trends and learn new products and services • Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments • Ability to work flexible hours Education and Qualifications: • High School completion preferred, but not required • Experience in customer facing work, including public contact work, complaint handling, sales, general service industries and/or collections work Apply now to be a part of our award-winning team. https://connect.att.jobs/job/mexico-city/bilingual-customer-service-agent-credit-and-collections/117/4236740

Detalles

  • Publicado: 2018-01-26
  • Industria: Tecnologías de la Información / Sistemas
  • Experiencia requierida: 6 meses
  • Habilidades requeridas: Basic Computer Skills ,Customer Service ,Advanced English
  • Escolaridad mínima: Bachillerato trunco
  • Prestaciones: Above the law benifts
  • Inglés: Avanzado
  • Conocimientos informáticos:Basic Computer Skills

Información de la Empresa