Descripción

Our Call Center in Toreo is growing and we want you to be part of this growth! Are you ready to deliver best-in-class service in an environment that empowers you to think creatively and stay at the forefront of technology? As a Customer Advocate at our Bilingual Contact Center, you’ll drive AT&T towards innovation in a workplace of the future! Roles and Responsibilities: As a trusted advisor, you’ll play a vital role in shaping our customer experience. From selling and upselling AT&T products and services to assisting with customer questions and account balances, you’ll seek resolution in a single call. We’ll also count on you to deliver the highest degree of courtesy and professionalism while connecting our customers to the latest technology. We’ll also look to you to: • Meet business needs by negotiating and collecting overdue account payments, using various credit and collection techniques and resources • Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints • Leverage various tools & technologies to provide support and an effortless experience to customers, while staying current on new and changing tools and technology used and sold by AT&T • Provide premier customer service by working with various groups for billing, message and issue resolutions • Develop your knowledge of AT&T products, services and practices while mentoring and training others • Advance your skillset by working in one or more of the multiple queues over various customer contact channels