Descripción

How we support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security. Benefits to eligible employees, include: ·Life insurance for you. ·Online platform with certified courses for professional development. What this job involves: Provide the highest level of Customer Service support for facility maintenance needs for JLL customers. We are currently seeking a dynamic individual for the role of Customer Service Representative - Call Center to join our team: ·Location: Coyoacan- CDMX ·Work schedule: availability to roll shift ( 6 days per week). ·Work model: Hybrid. What is your day to day? Provide customer service to all callers, enter the required work order into the system and send it to the appropriate service provider. Follow the escalation process for all urgent and emergency requests. Immediately inform the Supervisor and/or Manager when there is any difficulty or technical failure in the area's systems and tools. Follow-up of the needs of the Care and Service Center Process emails related to work orders Monthly meetings with Supervisor and/or direct Manager to review standard processes.